Expert Auto Service You Can Trust

Timothy Garber

4 months ago

Very competent staff and they work efficiently and thoroughly. Prices are reasonable for services and their online system keeps customers in full control--each individual service on the estimate can be approved or declined. If a potential service doesn't make sense based on the cost, they won't try and push it to make a sale. They'll actually tell you it doesn't make sense.

Tamare E. Gerald

6 months ago

Excellent service! Ryan was the one who helped me, and his service was outstanding from start to finish. The communication was great—they kept me updated throughout the process, which I really appreciated. They even provided Lyft rides to and from the shop, making everything incredibly convenient. Highly recommend their team for anyone needing reliable and professional service!

Erin Morisseau

5 months ago

Tremendous service! Jordan has taken care of a 120K mile service, oil leak, exhaust leak and tire pressure sensor replacement for my Subaru. He even found a nail in my tire I hadn't noticed and saved me a future headache with that. They are extremely competent in all the work they do. Bids are given ahead of time and pricing is reasonable. They have answered any questions as to why something should be fixed, risks of not fixing it, etc. I don't know much at all about engines and feel completely comfortable asking for things to be explained. I could not be happier. Thanks guys!

Barbara F

6 months ago

These guys have restored my faith in mechanics. Jordan took care of me from day one. The communication was excellent and I knew exactly what to expect and timelines. When my check engine light came on and it was determined to be the catalytic converter, they replaced it and went above and beyond to make sure everything was repaired. When the engine light reappeared and the replacement part was found to be faulty, they replaced that immediately and ensured that the new part was working properly. They did all of this in a timely manner and most importantly did not take advantage of me with unexpected costs! I can confidently say they’ve earned my future business and my recommendation.

James Bagley

a year ago

All the crew are amazing with their caring, honest approach to diagnose and not change good parts out, but be precise. I went to 6 shops, including Audi Plano service center Major's identification of the low voltage from the ecm to the A5 Quattro camshaft position sensor. They swapped parts from left to right to confirm the cam parts were good, but the ecm was not . I got an estimate, and insurance covered my bills, too . My car was waiting on parts at their lot for weeks with no parking fees when parts were ordered. The staff will earn your trust . The manager will follow up to make everything right also.

Sammy Nava

5 months ago

I always have a good experience at this shop. I believe the mechanics to be knowledgeable and efficient. I love that they give you a free Lyft to and from a destination of your choosing so you can go on with your life while they work on your car. Their diagnostic is always accurate and their prices, while not the lowest, are still a good value.

Gloria Hendricks

Edited 4 months ago

I had a wonderful experience with major automotive. Customer service was great. My service advisor was Jordan. He explained everything from the time needed and the cost of the repair. They even have financial options available, which was very great in my case they even did another check to see if there were any other issues with my vehicle and I do have other issues that I am going to again trust them to do that work as well. I have already recommended major automotive to others that need their vehicle repaired.

Brandon Campbell

3 months ago

I had a great experience here. They quickly took care of my car’s issue and did a comprehensive look at all parts of my car. They also washed it and cleaned the interior which I did not expect, and it was greatly appreciated. Prices are fair and transparent and you can approve / decline any service. Staff were very friendly too. I will be coming back.

Elí Gutiérrez Briseño

4 months ago

Wonderful place with great service. I’ve been bringing both of my cars here for the past two years, and they’ve always done a great job. Every repair has been done right the first time. They are honest, trustworthy, and fast, stand behind their work with a guarantee, and they even washed my car. I highly recommend them.

Tami Guttman

3 months ago

The folks at Major Automotive always make me feel right at home. They are trustworthy and honest. They know what they’re doing and always take care of me and my car.